This Privacy Policy explains how we collect, use, maintain, and disclose information when you visit , submit a website form, request an estimate or consultation, communicate with us, or receive text messages from us.
1. Information We Collect
- First and last name
- Email address
- Telephone or mobile phone number
- Property or service address
- Information about your trees, plants, landscape, or requested services
- Photos, videos, or documents you provide for evaluation
- Appointment and scheduling information
- Messages, questions, and other communications you send to us
- Payment or billing information when applicable
- Marketing and communication preferences
We may also automatically collect limited information when you visit our website, such as:
- Internet Protocol address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Dates and times of website activity
- Cookie and analytics information
2. How We Use Your Information
- Respond to questions, inquiries, and service requests
- Schedule consultations, estimates, appointments, and services
- Provide tree, plant, soil, pest-management, and landscape-health services
- Prepare estimates, recommendations, reports, and treatment plans
- Communicate regarding appointments, projects, invoices, and customer-service matters
- Send appointment confirmations, reminders, and service updates
- Send promotional or informational communications when you have provided appropriate consent
- Process payments and maintain business records
- Improve our website, services, advertising, and customer experience
- Protect against fraud, misuse, security threats, or unlawful activity
- Comply with legal, regulatory, insurance, licensing, and accounting obligations
3. Text Messaging and Mobile Information
When you provide your mobile phone number and expressly agree to receive text messages, OC Plant Health Care may send you text messages related to:
- Consultation and estimate requests
- Appointment confirmations and reminders
- Scheduling changes
- Service updates
- Customer-support communications
- Follow-up messages
- Requested information
- Promotional offers or marketing communications, when separately authorized
Consent to receive text messages is voluntary and is not a condition of purchasing goods or services.
Mobile Information Privacy
We do not sell, rent, or provide mobile phone numbers to outside parties for their own advertising or promotional use.
Text-message opt-in records, mobile numbers, and consent information are not disclosed to third parties, except to messaging platforms, telecommunications carriers, aggregators, and service providers that assist us in operating our text-messaging program.
Any disclosure categories described elsewhere in this Privacy Policy exclude text-message opt-in data and consent. SMS consent and opt-in information will not be disclosed to unrelated third parties.
4. How We Disclose Information
We may disclose personal information only when reasonably necessary for legitimate business purposes, including to:
Service Providers
We may use companies or contractors that help us operate our business, including providers of:
- Website hosting
- Customer relationship management software
- Appointment scheduling
- Text messaging and email delivery
- Payment processing
- Accounting
- Customer support
- Analytics
- Information technology and cybersecurity
These providers may access information only as needed to perform services on our behalf and are not permitted to use SMS opt-in information for their own marketing.
Legal and Safety Requirements
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with a law, regulation, subpoena, court order, or government request
- Protect the rights, property, or safety of our customers, employees, business, or the public
- Investigate fraud, abuse, security incidents, or unlawful activity
- Enforce our agreements or policies
Business Transactions
If our business is involved in a merger, acquisition, financing, restructuring, or sale of assets, business information may be transferred as part of that transaction, subject to applicable privacy protections.
Text-message opt-in consent may not be transferred or used by another organization for unrelated marketing purposes.
5. We Do Not Sell Personal Information
OC Plant Health Care does not sell personal information for monetary compensation.
We do not sell or share mobile phone numbers or text-message consent information with third parties or affiliates for marketing or promotional purposes.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Keep the website operating properly
- Understand how visitors use the website
- Measure website traffic and performance
- Improve content and user experience
- Support advertising and marketing measurement
You may adjust your browser settings to block or delete cookies. Blocking certain cookies may affect how portions of the website function.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Respond to inquiries
- Provide requested services
- Maintain customer and business records
- Complete transactions
- Resolve disputes
- Meet legal, tax, insurance, accounting, and regulatory obligations
- Enforce our agreements
- Prevent fraud and misuse
Retention periods may vary depending on the type of information and the reason it was collected.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
9. Your Privacy Choices and Rights
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent for certain communications
- Opt out of marketing emails
- Opt out of text messages by replying STOP
- Ask questions about our privacy practices
We may need to verify your identity before fulfilling certain requests. Some information may be retained when required by law or for legitimate business purposes.
To submit a privacy request, contact us using the information below.
10. Email Communications
You may unsubscribe from promotional emails by following the unsubscribe instructions contained in the email or by contacting us.
Even after opting out of promotional emails, we may continue sending non-promotional messages related to active appointments, services, transactions, invoices, or customer-support requests.
11. Third-Party Websites
Our website may contain links to websites or services operated by other organizations, such as social-media platforms, map providers, review platforms, or payment providers.
We are not responsible for the privacy practices or content of third-party websites. You should review their privacy policies before providing personal information.
12. Children’s Privacy
Our website and services are intended for adults seeking tree, plant, and landscape-health services. We do not knowingly collect personal information from children under 13.
If we learn that personal information was collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.
When we make changes, we will update the effective date at the top of this page. Your continued use of the website after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy.
